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Contact us

In person

You can speak to library staff in person at any of our libraries.

Via Feedback Form

Use our feedback form if you have any compliments, suggestions and constructive criticism regarding our services, staff and facilities.

Via email

Email us at with general enquiries, with reference enquiries.

Please note to email us you will need an email application installed on your computer or cut and paste the address into the address bar of a webmail application. Clicking the link will NOT work on public access computers.

By phone

You can phone us during library opening hours:

  • City Library: 9658 9500
  • East Melbourne Library: 9658 9600
  • Kathleen Syme Library and Community Centre: 9658 7300
  • Library at The Dock: 9658 9998 
  • North Melbourne Library: 9658 9700
  • Southbank Library @ Boyd: 9658 8300  

If you are deaf, hearing-impaired, or speech-impaired, we ask that you call us via the National Relay Service: 7.30am to 6pm, Monday to Friday (public holidays excluded)

Teletypewriter (TTY) users phone 133 677 then ask for 03 9658 9658
Speak & Listen users phone 1300 555 727 then ask for 03 9658 9658

By post

Melbourne Library Service
PO Box 1603
Melbourne VIC 3001 

Please remember that you can search the catalogue, reserve an item from the catalogue, update your personal details, change your ALIAS, renew your items access on the online databases, check out our events and much more on this website at all times.