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Requesting a review of your infringement notice

To assist you in requesting a review of your parking, local law or litter infringement notice, please ensure you have read the following information.

Circumstances we will consider

In line with the Infringements Act 2006, you can request one review of your infringement notice if you believe that:
  • The infringement notice was issued 'contrary to law' (you believe you did not commit an offence).
  • ‘Exceptional circumstances’ (verifiable and unforeseen circumstances outside of your control) could excuse the conduct for which the infringement notice was issued. For example:
    • A medical emergency (an injury/illness posing an immediate risk to a person’s life or long-term health)
    • A vehicle breakdown
  • The infringement notice was issued to the incorrect person or vehicle. For example, you were not in the location or the incorrect registration was recorded.
  • You have ‘special circumstances’. In relation to infringements, ‘special circumstances’ are considered to be:
    • a mental or intellectual disability, disorder, disease or illness; or
    • a serious addiction to drugs, or alcohol or a volatile substance; or
    • homelessness

which results in a person being unable to either understand or control the conduct that led to the offence.

Circumstances we won’t consider

The following grounds are not considered valid reasons for the withdrawal of a parking infringement notice:

  • Re-feeding a parking meter
  • Being new to, or unfamiliar with the City of Melbourne or a particular Road Rule
  • Appointments or meetings running overtime
  • A parking ticket displayed incorrectly (e.g. face-down or blown off the dashboard)
  • Not noticing or misreading a parking sign
  • Being unaware of which vehicles can use Loading Zones or Permit Zones
  • Incorrectly displaying a dual-registration or transferable parking permit
  • Running out of petrol, or experiencing vehicle issues that did not require repair/towing

Is the vehicle registered in your name?

Parking infringement notices are issued to ‘the owner’ of the vehicle.

Only the registered owner (or their authorised representative) may apply for a review, in accordance with Victorian legislation.

If you are not the registered owner of the vehicle on VicRoads' records, you must supply one of the following documents with your request for review:

  • Known User Statement (PDF, 140kb) completed by the owner, nominating you as the driver on the day in question
  • a letter from the owner authorising you to act on their behalf.

Information you need to provide

The Infringements Act 2006 allows the registered vehicle owner (or authorised representative) to make only one application for internal review.

This means that you need to provide all of the relevant information and any supporting documentation to the City of Melbourne when requesting a review (including a Known User Statement if you are not the vehicle owner).

In line with expectations set by the Victorian Auditor-General, the City of Melbourne requires verifiable independent documentation in order to consider the withdrawal of an infringement notice on the grounds of exceptional circumstances.

For example:

  • If you experienced a mechanical breakdown, you will need to provide an invoice for mechanical/roadside assistance or towing.
  • If you experienced a medical emergency, you will need to provide a letter from the hospital or treating medical practitioner confirming the emergency on the day.
  • If your objection relates to a parking permit, include the permit number, expiry date, issuing council and if possible, a copy of the permit.

How will the internal review be conducted?

When undertaking a review, the City of Melbourne takes into account all of the available information, including:

  • information collected by the issuing officer
  • circumstances outlined by you in your request for internal review (and any supporting documents)
  • requirements under the relevant legislation (for example, Road Safety Road Rules 2009, Environment Protection Act 1970 or Infringements Act 2006).

What happens next?

The internal review process can take up to 90 days and you will receive a written response by mail to your postal address advising you of the outcome.

If insufficient information is provided, we may contact you for additional details before reviewing your infringement notice. If this information is not received by the specified date, a decision will be made based on the information at hand.

Should the infringement be upheld, you will be advised of a new payment date.

If you do not pay an infringement notice or take any other action (for example, request a payment extension or elect to go to court) by the new due date, the infringement will continue through the infringements process and you will incur additional costs.

Having the matter heard at court

If you wish to have your matter dealt with in the Magistrates' Court, you need to notify the City of Melbourne in writing to the address below.

Please note that additional costs may be incurred if the matter is referred to court.

How to apply for a review

  • Online: You can request a review of your infringement notice by submitting an online form. Up to two attachments can be uploaded using this form, or
  • Post: Alternatively, you can send a letter to the Infringement Review Team requesting that the notice be reviewed. If you send a letter, you MUST include the following information:
    • your name and postal address (we will respond in writing to the address provided)
    • the infringement notice number
    • the vehicle registration number (where applicable)
    • an explanation of why you believe the infringement notice should be reviewed
    • any supporting documentation.

If you prefer the postal option, please send your letter and supporting documentation to: City of Melbourne, GPO Box 780, Melbourne 3001.

Please note that the Lord Mayor and Councillors are unable to have any involvement in Council’s administrative functions, and are therefore unable to respond to parking infringement notices. Please direct all requests for internal review to the Infringement Review Team using the above address.

Read frequently asked questions about parking in the City of Melbourne.